Skills/attitude/characteristics matrix for a successful change agent
Skills
Strong ability to sell and influence
Strong negotiation skills
Conflict management, emotions management
Ability to establish a reputation as an expert and gain respect
Good listening abilities
Ability to set stretch goals and deliver on most occasions
Ability to manage uncertainty and take risks
Value-based leadership
Good trouble-shooter
Strong coaching abilities
Ability to inspire, energize and motivate
Attitudes
Optimistic
Proactive
Strong belief in the importance of the goal
Respect for others
Characteristics
Persistence and very high confidence
Flexibility
No fear of failure
Good relationship manager
Extraordinary enthusiasm, commitment and drive
Practises what he preaches and walks the talk
High EQ (Goleman 1998)
Highly trustworthy
Not credit-driven
